Frequently Asked Questions (FAQ)Find answers to common questions about appointments, general services, and testing/treatment for sexually transmitted infections (STIs).

About Consultations / Prescriptions

Can I see a doctor even if I don’t have any symptoms?: Of course. Some infections may not cause noticeable symptoms, so please feel free to consult us if you have any concerns.

Can I have a consultation or test together with my partner?: Yes, of course. However, due to privacy reasons, we usually ask each person to enter the consultation room individually.

Can I receive preventive medication on the same day?: Preventive medications such as PrEP, PEP, and DoxyPEP can be provided on the same day.
Since our clinic dispenses medications on-site, everything—from the consultation to receiving your prescription—is completed within the clinic.

I want to start treatment as soon as possible.: Depending on your symptoms, treatment can sometimes begin on the same day.
Our clinic provides on-site dispensing, so you can receive your medication directly at the clinic. This eliminates the need to visit an external pharmacy and wait, allowing you to leave smoothly.
In addition, because we do not involve an outside pharmacy, information about your diagnosis and medications remains private, giving you greater peace of mind.

I tested positive (+) at another clinic—Can I receive treatment?: Yes, we can accommodate that. Please bring any documentation that shows your test result (e.g. result sheet or web page).

I was diagnosed and am being treated at another clinic, but I’m worried and would like a check-up. (Can I get a second opinion?): Our doctors will listen to your concerns and provide a thorough consultation, so please feel free to visit us.

My partner tested positive (+), so I want to get treatment.: It may be possible to receive a prescription after seeing a doctor and undergoing any necessary tests, so please visit our clinic.

If I am positive, can you also prescribe medication for my partner?: Whenever medications are prescribed, doctor’s consultation is required. a medical. So simply having your own positive result is not enough to prescribe for your partner. We will provide guidance about partner treatment depending on the situation. Please ask us if anything is unclear.