Frequently Asked Questions (FAQ)Find answers to common questions about appointments, general services, and testing/treatment for sexually transmitted infections (STIs).

About Clinic Visits

Do I need an appointment?: No appointment is needed. Please feel free to come directly.

What are opening hours?

Our reception hours are as follows:

Morning: 11:00 AM – 1:00 PM
Afternoon: 2:30 PM – 8:00 PM

If you are coming for same-day tests, PrEP/PEP, semen tests, HPV vaccination, or STELUES (syphilis treatment), please arrive by 12:30 PM in the morning or by 7:30 PM in the afternoon.

Which days are you closed?

Shinjuku Clinic / Tokyo Clinic: Sundays and national holidays
Nagoya Sakae Clinic: Thursdays, Sundays, and national holidays

Where are you located?

Shinjuku Clinic

〒160-0023

3F/4F, Kagaya Building, 7-10-7 Nishi-Shinjuku, Shinjuku-ku, Tokyo 160-0023, Japan (Reception is on the 3rd floor)
- 5-minute walk from JR Shinjuku Station (West Exit)
- 1-minute walk from Toei Oedo Line Shinjuku-Nishiguchi Station (Exit D4)
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Tokyo Clinic

〒103-0027

4F/1F, Maruhiro Nihombashi Building, 2-2-2 Nihonbashi, Chuo-ku, Tokyo 103-0027, Japan (Reception is on the 4th floor)
- 4-minute walk from JR Tokyo Station (Yaesu North Exit)
- 1-minute walk from Tokyo Metro Nihombashi Station (Exit A7)
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Nagoya Sakae Clinic

〒460-0008

4F/5F, BLOOM SAKAE, 3-8-23 Sakae, Naka-ku, Nagoya, Aichi 460-0008, Japan (Reception is on the 4th floor)
- 5-minute walk from Subway Sakae Station (Exit S7a)
- 6-minute walk from Subway Yabachō Station (Exit 6)
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What payment methods are available?: You can pay by cash, credit card, QR code payment, or contactless payment.

Please note that some payment methods may not be available at certain clinics. For details, please contact each clinic directly.

Do I need to show my health insurance card?: No, our clinic operates under private (non-insured) services, so you do not need an insurance card.

Is my privacy protected?: At our clinic, we strictly protect your privacy.
When calling patients, we use a numbered ticket instead of your name. Our waiting area features individual seats, allowing you to relax without worrying about those around you.

I don’t want to disclose my personal information.: For the purpose of creating medical records, it is necessary to fill in your name (a pseudonym, nickname, or anonymous is also acceptable), but you do not need to fill in your address, date of birth, etc., on the medical questionnaire.

Will mail or direct mail be sent to my home?: Absolutely not. You can rest assured that no mail will be sent.

Can you assist in English or Chinese?: Yes, we can accommodate foreign patients. Our clinic has a system in place to ensure that everyone can receive care with confidence in foreign languages.

At our Shinjuku, Tokyo, and Nagoya Sakae clinics, we have doctors and staff who can assist in English. Additionally, at the Shinjuku clinic, there are staff who can assist in Chinese. (Chinese support hours: Monday–Friday, 11:00–13:00 and 14:30–17:00)

We also provide foreign language guides and translation devices, and we strive to provide clear and thorough explanations.

Please note that at the Shinjuku and Tokyo clinics, English-speaking doctors or staff may not always be available. In such cases, a translation device will be used. If you would like to confirm the available times, please contact us in advance.

Can foreigners or travelers also be seen?: Yes, both travelers and foreign residents in Japan can receive care at our clinic.
We have doctors who can assist in English, as well as staff who can assist in English and Chinese (Shinjuku clinic only), so you can feel at ease.

Chinese support hours: Monday–Friday, 11:00–13:00 and 14:30–17:00
Please note that at the Shinjuku and Tokyo clinics, English-speaking doctors may not always be available. In such cases, a translation device will be used. If you would like to confirm available hours, please contact us in advance.